Sam Walton believed customers appreciate a friendly greeting, thus he established the position of Greeter for his mega retail chain, Wlamart. Three decades later the iconic Walmart Greeter will no longer welcome Walmart customers with a shopping cart and a smile. Moe’s Southwest Grill, encourages multiple employees to shout, “Welcome to Moe’s!” This practice can be a little over the top. Nonetheless, it’s intended as a unique welcome to their establishment.
Please state why or why not you think a personal greeting at retail stores and restaurants is a good practice.
Subscribe to:
Post Comments (Atom)
Peter A. 96 (Online)
ReplyDeleteI feel that personal greetings at retail stores and restaurants are a good practice. I would feel awesome if I were always greeted in stores. I hope I do not sound silly when I say this, but joy (happiness) is contagious. I speak for all customers when I say we feel more uplifted when we are greeted at the door. This same upliftment of joy and happiness can be directed to someone else. And I am sure everyone would like to shop in an environment that has a good vibe. It also has people leaving the store feeling more compassionate about the rest of their day.
COURTNEY MARKS
ReplyDeleteI have personal experience with this because I worked in retail for two years. Although I have not worked in the restaurant business, I do know that a "greeting" at a retail store is very important. You do not want to be overly exhuberant and obnoxious, but you want your customers to know you're there if they need your help. A store or restaurant's greeting is their first impression, and even though it's said to not judge a book by its cover, people do, and that's reality. Therefore, greetings are important to businesses dealing with any type of customer or patient, and it will continue to stay that way, as it should.
Temi O.98
DeleteYes! I love it when someone greets me with the right energy. Some people just do it because they are forced to come, but it is obvious when they do that. If the greeting is done with a good heart, the costumer feels the energy and that is contagious. Happy customers, good sales and tips!
Diana C 98 online
ReplyDeleteI feel greeting people when they walk into a business is great customer service. It acknowledges the customer and makes them feel welcome and keep coming back. Down here in the south I noticed how everyone is so friendly and courteous and when I lived in NY no one would even look at you when you walked into a business let alone say "hello". I do agree Moes is over the top with their yelling "Welcome to Moes" to everyone that walks through the door.
Diane I agree with you. I am from Michigan and having someone greet you when you walk into an establishment is rare so I enjoy it. Moe's is a little over the top sometimes I think they are targeting young people. I moved down south for the hospitality and friendliness so I am fine with greeters!
DeleteJenn B 98 in response to Catina K 98 - Catina I too am from Michigan (Detroit) and was in retail management for over 10 years there and I find not much difference between the north and south as far as customer service. I really believe it all depends on the enviroment we develop for the staff, the expectations we give and the example we set. I always made my store a fun enviroment for my customers and my employee and had VERY few complaints. That being said, I've had some crappy service in each state I've lived in but I try very hard to brighten their day (killem with kindness,lol)
DeleteI watch too much news. After watching a program on television I better understand why retailers have greeters. It isn't just for making customers feel acknowledged and greeted with a happy face, but also to make sure thieves are aware that they have been seen as well. Body language sometimes tells the retailer if a person could possibly be a thief so greeting them lets everyone know that they are in the store and are being watched. In addition, it does help with customer building skills for those actually coming in to do the right thing. Either way I believe that greeters are good for business. Customers don't feel ignored and that there is some one available where you don't need to search for help, which I can't stand. Greeters are too generally older people, which helps our elderly citizens to have additional income so I am defintely for greeters!
ReplyDeleteAssel O. 96
DeleteI never thought greeters also watch for thieves. That is a great idea, and keep older people in move. I am definitely for greeters! Totally agree.
Brian C in response to Catina K. (98)
DeleteI never really thought about the role that greeters play in preventing or disrupting theft either, you make a good point. I think it's important to have people to not only greet people in a nice way but distract those who might have other intentions.
Morgan Passmore 96. (online)
ReplyDeleteAlthough, I've never worked in a retail store i have a horrible shopping habit. There is a huge difference from a warm greeting and hounding you to buy something. I feel like I should be acknowledge when entering a store because if not I sometimes feel unwelcomed. We're so accustomed to a warm welcome that when it's not there its very unusual. Like at the DMV, I hate going to the DMV because I feel like most of them are debbie downers and don't want to help anyone. Now when I go to chick fil a, I feel like I have to be just has happy because they are happy all the time! Long story short I feel like greeters show appreciation of your business to the store.
Morgan Passmore 96 (online) in response to Catina K. 05 (98)
ReplyDeleteI never though of greeters being a watch person for theft. Its a great thing to have incase someone decides they feel like they deserve to have the item without paying for it. I also agree that it helps the older generation have income and they can still stay active even at a later age so they can have a little extra income.
Jamie M. 96 I always enjoy a smile and a kind word. I was not aware and am sorry to hear that Walmart was going to stop that practice. I have never eaten at Moe's so it is hard for me to imagine an over the top greeter.
ReplyDeleteReply to Peter 96 reply from Jamie M. 96 I agree with you that kindness is uplifting and contagious. Must be where the phrase a smile brings miles and miles of smiles! I have been to several gas stations that greet customers comming through the door, and it seems to me people waiting in line are uplifted by their kind words
ReplyDeleteMerry B, 97 online
ReplyDeletei like when people are overly excited to see me! i see it like this, if i walk into a restaurant and i am greeted like i am the most want to see person around i become happy, which return makes me buy drinks and leave a larger tip. i think in a way it is like that for retail stores too. it's all about the money, people.
Merry B, 97 online in response to Catina K. 05 (98)
ReplyDeletei agree with you on the thief comments. i remember working at Walgreen. if we thought someone was stealing we would follow them, smile and look at them and ask if we could help them find something. it usually worked.
Assel O. 96
ReplyDeleteGood manners , hospitality are always been appreciated by people. It is a very smart thing for retail stores and restaurants to have greeters, worm greetings certainly make people welcomed. Imagine; after all day of work , tired , you go to your favorite restaurant to have a meal and to relax,and to see people meeting you with happiness and a great hospitality make your day somewhat lighter.
KObra z.96(online)
Deletein response to Assel O. 96
I am agree with you; personal greeting is the one of the good ways of maintaining good customer service. With this way, customers will be helped in their purchase. Some times for the tired people who comeback for work, it is so helpful. Services to customers in the good manners (in any method) are the only hope of surviving the business; keeping customers satisfied by his way is less expensive than advertisements for absorb them
M. Dixon (96-online)
ReplyDeletePersonal greetings in retain and restaurants are good. it lets the customer know that they are being acknowledged and it might just bring smile to their faces. smiles are contagious. i think its a wonderful idea but just don't overboard with it. its also a great way to deter thieves.
M. Dixon (96 online) in response to Assel O. 96
ReplyDeletei agree. its always nice to be greeted with a smile.
OLIVERIO VASQUEZ
ReplyDeleteA greeting anywhere makes the customer or anyone happier. i dont see anyone who doesnt. so greeting at a retail store is nothing but good
Sylvenna.h 96
ReplyDeleteI feel that saying a greeting to a customer is good practice. The customer may feel welcome and appreciated that the employee took some time to say "hello." It is also good because the employee practices good maners. I know when I walk into a store and no one recongizes me I feel that the employees are rude or don't really care about their customers
Sylvenna.h 96
ReplyDeleteIn response to Merry B, 97
I feel the same way. A greeting sets the tone for a shopper is every employee is happy and nice you feel comfortable and would stay longer and buy more
Amber F. 97
ReplyDeleteGreeting customers is a great practice because it makes that customer feel welcomed and important. When a representative at a store takes the time to greet and smile, it makes the consumer want to continuously shop at that particular store. I enjoy eating at Moe's Southwest Grill because of the delightful atmosphere. The "Welcome to Moe's" greeting was shocking the first time I visited the restaurant because I was not accustomed to being greeted in such a manner. In the end it does not hurt to smile and say hello, it can go a long way.
Amber F. 97 in response to M. Dixon 96
ReplyDeleteI agree with you that smiles, as well as, laughs are contagious. It can make your entire shopping experience great.
Stephanie M. 98 (ONLINE)
ReplyDeleteI love this practice! It makes you feel more welcome and like you are given individualized attention. I love to watch the guy at the QT right across from the Paulding Campus work. He could be knee-deep in a line that wraps around near the bathrooms and yet, he takes the time to welcome each and every person that comes into the store, ask them if they need a receipt, thank them or give them a welcome, and ask that they come back. Every. Single. Time. Without fail. It helps that he's always very nice and cheerful, even on a bad morning.
I miss good service like that. ESPECIALLY at Wal-Mart.
Stephanie M. 98 (ONLINE) in response to Catina K. 05 (98)
ReplyDeleteI wish Kroger would get with the same program. We have more theft or attempted theft than probably any store I know. Then again, we do have a sharp eye right by the door that mostly catches thieves. People will walk in with their reusable bags, fill them up with expensive meat or cleaning products and try to walk out. One time, we caught this woman trying to steal five or six huge boxes of diapers. The bad part about it all is that we would be reprimanded for trying to stop a thief.
Sucks when something that was probably supposed to make you feel good as a customer has turned into security watch.
Peter A. 96 (Online)
ReplyDeleteIn Response to Stephanie M. 98 (Online)
I love this practice too because it brings people closer together. Stephanie is right, there are people who already greet customers, and these people seem more determined when it comes to their job. All stores and restaurants need to greet customers because this promotes more joy when shopping. As a result, customers walk out the building feeling more uplifted.
Shana W. 96 (online)
ReplyDeleteI believe a personal greeting, followed by a great customer service experience is always number one in places like retail stores and restaurants. I have worked in both environments for many years, so I know that making your customer feel appreciated is what keeps them coming back. The restaurant can be beautiful, the food can be amazing, however; if the customer service is bad then it doesn't even matter. You can't be too agressive, but you need to show the customer the same courtesy as you would want someone to show you. So smile, greet them accordingly, and leave them with service that they will make them want to come back again and again.
Brandon M. 93
ReplyDeleteI think it is good to do and have. People always feel more welcomed to resaurants and retail stores. I believe it also might help with business because it puts whoever is eating in a better mood and the shopper in a better mood as well.
Brandon M 93 in response Morgan Passmore 96. (online)
ReplyDeleteI know what you mean and I agree lol ! Sometimes it's not good to do too much but everyone wants to feel welcomed. The DMV is the worst bad mood 24/7.
Lovely A(ONLINE)
ReplyDeletei think it is a very good idea that should be implemented in any customer service area. being that alot of people are having rough days and just to hear a friendly hello how are you or a nice smile can really brighten someones day and make them feel special. i have been to stores where i havent been acknowledged and i may have wanted to buy something but didnt because of the customer service.
Lovely A(ONLINE) in response to Shana W Online
ReplyDeletei totally agree it can be the finest resturant ever,nice atmosphere but if the customer service is horrible, when it comes time for the tip i put be blessed and keep it moving. sometimes just making a mention to people about their customer service can change how they treat future customers. you treat people like the way you would want to be treated point blank period
Diana Catoe 098 in response to Lovely A
ReplyDeleteI agree with you, when customer service is horrible at a restaurant, customers will tell others and give that restaurant a bad reputation for future customers to dine. Word of mouth is all it takes to ruin someone's business.
Stacey F. 96
ReplyDeleteWhen have a guest invited to your home you always greet them. I feel this is a way big companies like Wal-Mart and Moe's intend of making customers come back. If we feel welcomed and that they care about our experience at their business we will continue to visit, or recommend them. American society is programmed with basic manners so this is one of many of those manners we feel is essential to show respect and compassion for others.
SummerC98:
DeleteI agree it definitely keeps the customer coming back! And we do love to feel welcome!
Misty H. (92)
ReplyDeleteI personally feel that greeters are an awesome thing to have! They are the first person your customer reaches and who doesn't like being met at the door with a hello and a smile?? I can also tell you that my 4-year old thinks that it is the coolest thing ever when we go in to Wal-mart and they say hello to her and offer her a sticker before we are even in the door - it completely makes her day.
I know that it is something simple/small, but those simple/small things are what will bring customers back.
It's the little things in life that make it work. I agree with your opinion 100%. When I was a kid I loved getting the stickers too.
DeleteSummerC98:
ReplyDeleteI believe that it shows good customer service skills upon arrival to the establishment. Also, makes customers feel acknowledged as a person instead of a dollar sign. Even though some people would find it a bit annoying, I believe that it sets the mood of what you might expect from your visit there. Which actually just makes them more money in the end.
Gladys M-98-online in response to Summer c-98
ReplyDeleteWow,I love your comment,'dollar sign' which is actually very true.Shoppers and dinners may become objects and not human beings if such little things miss.It also makes the customer feel important too besides the dollars he or she will leave behind.
Gladys M-98 Online.
ReplyDeleteThis is quite a good practice since,nobody hates a smile and warm greetings.However,it does not always work well.You may walk into a store or a restaurant and find a frowned greeter till you feel better walking back.Others will not even bother to greet you or assist you when you seem stuck.It as well promotes the business as a customer is likely to go back to a store or a restaurant where you feel you were treated well and like a human being.However,it never bothers me whether they greet me or not but I just go head and carry on with my business.
Ashley H.
ReplyDeleteI think that door greeter is an excellent idea for stores and restaurants especially if someone is having a bad or off day and sometimes all they need is a little hello and smile from a stranger. Atleast if i was having a bad day i would really appreciate it...also i think its good showmanship when greeted, it says "hi welcome to my store, enjoy your time and we hope to see you again." Its simply good business. We always greet our customers at Kohls and everyone always smiles back. Its a win-win situation :)
Stacey F. 96 in response to Ashley H.
DeleteI agree that it is a definite "pick-me-up" when you're having a not so great day and a stranger is pleasant with you! It can definitely lift your spirit!
Kathy W. (online 96)
ReplyDeleteI personally think that having a greeter at the entrance is a good idea. It sets the tone for your shopping experience, however, it's improtant that the greeter is sencere and is simply not just going through the motions just because " my supervisor said so". In my opinon it's not just needed at the door, it's needed through out the store.
Kathy W 96 in response to Misty H. 92
ReplyDeleteYou definetly had a good point. Having a greeter meet you at the door with a smile and maybe a sticker for the lil one, this can definitely make your day and can certainly be a reason to return. Good point.
I love walking in to Walmart and being greeted with a lovely smile and "enjoy your shopping". It is always a lovely older lady. I appreciate the warm welcome and think it is an excellent idea for customer service. Moe's does get a little out of hand sometimes but for the most part it is exciting to walk in and get greeted first hand. Makes you feel like they actually noticed you walked in.
ReplyDeleteHeather Puckett in response to Ashley H.
ReplyDeleteI agree that it does cheer me up when I am having a horrible day. Even if it is just for a moment it effects my shopping non the less.
Stephanie L. 96
ReplyDeleteI think that if you are at a made to order restaurant, such as Moe's, it is a good practice to greet the customer so the customer is aware that they have been acknowleged and will be waited on. I do feel like Moe's can go a bit overboard and simply one person to greet would suffice as opposed to everyone yelling. At retail clothing stores, I feel as if some go way too far and sometimes annoy rather than help as some people just want to shop in peace and would ask for help if it was needed. I think overall, personal greetings are a good practice, as long as it is simply a greeting.
Stephanie L . 96 in response to Stacy F.
I agree that good customer service makes people want to return to a business. I also know that word of mouth can either make or break a business.
Victoria M. 96
ReplyDeleteI think its good for stores to greet people as it makes you feel welcome and more at ease and then you can relax and shop (more) there are places where I dont go because the people there are horrible. and there is so much compitition for stores and resteraunts that ever little helps for the customer to remember and want to return.
Shenique G.97
ReplyDeleteI personally like the greetings as you enter a store or a restaurant. I like to feel welcome when I enter an establishment. As far at restaurants go speaking as a waitress, the welcome is much appreciated by some customers when but sometimes it can get a little overwhelming for the customer to be greeted by everyone at the same time. So yes I do think that greeting as a great practice for retail stores and restaurants.I also believe that it is more effective when you have only one one or to people at each entrance.
I believe that a personal greeting at retail stores and restaurants is a good practice because it makes the customers feel welcomed. Without that greeting you just feel like a little dot on the radar. Also it helps out a lot especially when you get really frustrated with the check-out process that as you walk out someone is there to make you feel better.
ReplyDeleteJaime H online 96
ReplyDeleteI work in retail. At our store we have a greeter that stands in the front of the store and says hello to everyone that walks in and also offers them a Hershey's kiss. The customers love it! Often when a customer is not greeted, they will complain about it in an online survey.
I believe that having a greeter is important to the success of the store. It makes the customer feel welcome and comfortable to spend their money in the store. Along with having a greeter we are required to walk around and ask every customer if they have any questions or need help with finding a product that they need. We are constantly complimented on how friendly and knowledgeable we are about our products.
A custormer greeting is always, a good compliment and a motivator for any customer to use their money while in this store.
ReplyDeleteMoreover it will take nothing away from the management or staff of the store if they choose to say a warm and friendly hello to their custormers as they work in, but rather it will make the custormers feel a more sense of fulfilment.
I support the idea of multiple employees to shouting “Welcome to Moe’s!” at Walmart.
Agho N.E 88 (Online) in response to Angela Reisen 89 Online.
ReplyDeleteI agree with you that it is a good practice to say hello to your customers and it make the customers feel good. The good gesture is a wonderful custormer relation tool that invites a good sense of belonging.
Allie S. 98
ReplyDeleteI do believe that greeting in any type of environment make a difference. It makes them feel welcome, and makes for a friendlier environment. I personally don’t mind not being greeted; however, some people get offended when not greeted when they walk into a restaurant and store. We have had people make actual complaints when not greeted. It always makes me happier when the customer beats me to it though.
Nate H. 92
ReplyDeleteSince I've worked a number of those sh-- jobs where you have to deal with the miserable public, I always try to be friendly with people who are stuck behind a counter. The Walmart greeter or the Moe's thing, however, give me a funny feeling sometimes; the whole idea is too contrived. It's not that i hold it against the people who have to do it - it's their job - so, I'm friendly back, but I don't get anything out of an obligatory greeting. I'm suprised that such a concept on the part of these companies actually increases sales enough to pay someone minimum wage to only say hello... when I go somewhere to buy essentials, I stick to the list and get the hell out. When someone is genuinely friendly or polite, of course it feels good, but when someone is being required to do something, especially the really gimmicky, overly excited stuff like the Moe's thing seems to be, it's just wierd.
Allie S. 98 in response to Victoria M. 96
ReplyDeleteI agree with you that it makes for better compitition. Some people believe that if not greeted, they are not welcome, and that they are not wanted there. However, I personally dont care about being greeted as long they are friendly to me while at my visit.
Shalon H. 67(Online)
ReplyDeleteAllie I agree regarding you comment that it makes it better for compitition.
Shalon H. 67 (Online)
ReplyDeleteI think personal greeting at a retail store is great. I love great customer service. Even though at some stores it can be a little overwhelming, its great to welcome customers in to your store. The better people feel the more purchases they will make. I think greeting people is part of showing appreication to customers and it gives customers the oppurtunity to ask for help if need
Jenn B 98
ReplyDeleteAs a retail manager for over 10 year, customer service is my number one priority. When you give exceptional customer service it shows positive result in your sales, returns rate, shrink (theft) and employee moral - the funner, more welcoming the enviroment the better staff you attract, repeat cusomer and referrals - plus I never hire anyone that doesn't smile in 80% of the interview. So I think greeter and entusiasm in the serice world is absolutly nessiscary, just like your job and make the most of life:)
Rainey Smith-Nipper 98 (response)
DeleteI worked in business management for many years and I agree with you that customer service is top priority. A genuine smile and kind word goes a long way in the customer service industry. I believe that positive attitudes are contagious and a necessity in all different types of business.
Dashuna L 44
DeleteI also agree, I had to do it all the time. It really made the customer feel welcomed and friendly
Clint G. (97)
ReplyDeleteI believe that greeting customers at the door is a great way to keep business and welcome more business. It makes the customer feel like they are wanted to shop in the store or welcomed at the resturaunt. I do all of my grocery shopping at Wamart every Sunday, and I have noticed that the greeters are not there anymore. I was wondering where they went. I guess this explains it.
In response to Assel O.
It defintely does show great hospitality and manners. Agree with you 100%.
robin 07
ReplyDeleteI agree totally...when you see happy, energetic people you have to assume that the management is like that as well...everything rolls downhill...the good and the bad. Consistently happy people in my mind equates to great management!!
Robin 07...that is I totally agree with Jenn..
DeleteI think with all person to person contact a friendly face, a warm smile and looking someone in the eye makes one feel important and noticed. When I have been the recipient of that it can make my day. With little effort and no cost to anyone a friendly gesture is ALWAYS the way to go. Again, as I stated above...when this happens in a place of business I automatically feel that there is a great management style there and choose to frequent that store for that very reason.
Deana L. I think first having a nice welcome before entering an establishment, sets ur standards for the rest of your trip. and also you never know what kind of day a person is having and the simple smile and welcome could make a persons whole day. It makes a person feel good for someone else to recognize them. So yes i think it is very important to have a greeter!
ReplyDeleteakiag. 97 online.I do feel that personal greetings at retail stores and restaurants are great practices. It makes you feel very welcome and warm when you enter that establishmnet. It just puts your frame of mind in such a positive moment. It makes you feel important and that your business does matter. I also love that it establishes a certain atmosphere while dining there. It makes for such a pleasant day, to be greeted by a smile.
ReplyDeleteakiag97 response . I agree with jennb 98. that customer service is number 1 priority. The funner the establishment, the better employees that will be recruited. The longer the retention rate and the most increased in sales. the bottom line is to give excellent customer experience and keep the sales coming.
ReplyDeleteChrista H. 98 (Online)
ReplyDeleteI believe if you want people to come back to your business then you should definitely make the person feel welcome and wanted there. You don't want to walk in to a place and feel like your business is not wanted there. I feel places like walmart and moes are so successful because they have greeters. It makes people feel like their in a happier, nice, inviting, enviroment and that's what the customer wants.
Crystal N.97 in response to Christa H.98
DeleteI agree with you Christa. I have never been back to an establishment that I felt unappreciated at. I think this happens a lot in "mom and pop" stores and that's why they never grow. A business absolutely has to give a customer a reason to return. For example, my favorite grocery store is Publix, because I know they are always friendly and make sure that I get what I came for.
Christa H.98 (Online)
ReplyDeleteIn response to Deana L.
I agree with your opinion. If someone wants your business they should do everything they can to make your trip as great and positive as they can. That way the next time you think of where you want to eat or go shopping you think of the place that made you happy to be there.
Aaron Evans
ReplyDeleteA personal greeting in that setting in that setting is a good idea, in that it helps put the customer more at ease, feeling more at home, and generally more comfortable. From a sales perspective, this also makes them more likely to spend more money.
Jaime H online 98 in response to alli S 98
ReplyDeleteWe also have people that complain if they do not get greeted or were not acknowledge at any time during their visit to the store. I have also had people who are annoyed by us employees asking them if they need help shopping. The majority of people, though, are affected positively by a greeter and by us asking them if they need our help.
Anna M. 42
ReplyDeleteI can definitely relate to this topic. I work at Quik Trip and every time someone walks in the door we are required to say "Hello" or "Welcome" ect. I believe that doing this can be a good thing for several reasons. The first reason would be too obviously to make the customer feel welcome and noticed; doing so will make the customer feel comfortable and more willing to come back. The other reason I believe that greeting the customer as soon as they walk in is good is because if the customer realizes that you noticed them and are aware of what is going on around you it makes it less likely to have people shoplift; verses a place where it seems as if the employee is not paying any attention to the customer. All in all I believe that greeting the customer is a very good idea, it can definitely get annoying after a while but it is worth it.
Anna M. 42 in response to Christa H. 98
ReplyDeleteI agree that if you walk into a store/ resturaunt without a greeter you do not feel quite as welcome. If you want people to come back a greet at the door could definitely help out. Everyone wants to feel welcome and wanted.
Nicola F.97 (online)
ReplyDeleteI think it is nice that when you walk into a store, that you get greeted straight away. I do think it is a waste of the company's money to hire someone specif, just for that position.
Nicola F.97 in response to Brandon M. 93
ReplyDeleteI agree, it puts me in a grocery shopping better mood. Not my favorite thing to do.
I think that it is an overall good practice for a company to have greeters. I don't necessarily long to be greeted everytime I walk into an establishment because sometimes I'm not in the mood to be bothered by people. On the contrary, if I'm inadvertently ignored in a fast food resturaunt, and I want to place an order quickly, I can become highly fustrated for lack of speedy recognition.I like the greeters at Moe's, but sometimes I'm startled by the greeting.
ReplyDeleteMicah S 96
ReplyDeleteI think that it is a good practice to greet each and every customer in retail store and restaurants because it makes the customer feel welcomed. A simple "Welcome to _____________, How are you?" goes a long way. I think it is more important in restaurants for business than retail stores. If a customer has a good time and feels welcome in a restaurant they are most likely to come back and probably tip better as well. In walmart, it doesn't matter as much because people are going to keep coming back no matter what.
Micah S 96 in reponse to Anna m 42
ReplyDeleteYou are definitely right about saying that everyone wants to be welcomed and wanted. It's just part of being human. Nobody wants to go into an establishment and feel like they are not wanted there. It make your experience more pleasant when people are friendly!
CandissR98
ReplyDeleteBeing greeted when you walk in a store makes you want to shop and puts you in a better mood. Being welcomed in any store is great customer service.
Angelia D 98 (ONLINE) I’m going to go at this not from a retail store or restaurant point of view but draw from my past work experience. I worked at “hometown” bank for just shy of 11 years. For the better part of my time there I was the receptionist of the main office of that bank and part of my job was to greet every customer who walked into the back and to wish them a good day when they left. We did this to let the customer know that we saw them. It was for safety, the more people that look you in the eye, smile and say hello, the safer you are. Speaking as a customer I also like to know that the employees are paying attention to what is going on around them. I want someone to look me in the eye and greet me when I come into an establishment and wish me a good day when I leave. A personal touch is such a nice thing to have
ReplyDeleteTanya G (Online) 98
ReplyDeleteI enjoy going to Wal-Mart and being greeted with a smiling face when I walk in the door. I'm not much for shopping, dislike it entirely. So walking into the store and having someone greet you with a smiling face seems to create a much more pleasant atmosphere to an experience that I'm already dreading. It will be an absolute shame to see that position gone.
CindyH47
ReplyDeleteIt's a good idea for a few reasons. First off, you WANT your customers to feel welcome. Who wants to go to a place where they don't feel welcome? I don't. There is nothing worse than going into a restaurant or store and having the employees make you feel like a burden. Customer service is very important! It's also good practice because it makes the person realize people are paying attention, thus making them less likely to rob the place.
CindyH47 in reply to TanyaG98
ReplyDeleteIt is such a shame they are doing away with that position. It is always nice to feel like the people actually want you there instead of feeling like you're a burden on them. I think it's a bad move by Wal-Mart.
Tanya G (Online) 98 In Response to Deana L
ReplyDeleteI completely agree. You never know what kind of day someone is having. I drive a school bus and I am the first and last person those children see each and every day to begin their school day. If they had a bad day a home, my attitude on the bus can change their entire day at school and vice versa. I think having a greeter is a great thing, it can help change a person's mood. I love going to Moe's. It reminds me of the tv show "Cheers". I just wish they could all shout my name when I walked in. Now that would be fantastic!!
Jewel A. 98
ReplyDeleteI like to be greeted when I walk into an establishment. I feel welcomed and I feel that they are willing to help at any giving moment. I don’t like those establishments whose greetings are a bit over the top though. When you feel welcome, you tend to go back to the establishment often. You also find yourself greet people more often.
Angelia D. 98 (ONLINE) in response to Stephanie M. I too love this practice. Not only to have I felt noticed and welcomed. If employees notice customers chances are they are paying attention to what is going on around them. Taking the time to know your customers and their surroundings goes a long way in making me want to go back to any establishment.
ReplyDeleteMaureenG62(online) I agree I like this practice also. The business that really get it right are the ones that remember you and call by name when possible.
DeleteJewel A. 98 in response to Jaime H. 96
ReplyDeleteI think every establishment should give out some sort of chocolate, because chocolate makes everything better! Customers love to get something for nothing every once in a while. So, being greeted with a smile and a piece of chocolate is an awesome way to start shopping.
Deidre W. 97-I like the personal greetings with it's done with feeling. If the person is standing there and doesn't speak or speak because it's part of their job. Then the personal greeter is a waste. But if the people are heppy to work there and enjoy greeting people, it makes the customer feel welcome and enjoy their experience that much more.
ReplyDeleteDeidre W. 97 in response to Jaime H. 96- I think chocolate from a greeter is a fantastic idea. A lot of people enjoy chocolate and it would make you feel wanted in that store whether you took the candy or not.
ReplyDeleteDevin K. 98
ReplyDeleteGreeters in businesses are a great idea. It makes you feel welcome and like your business is appreciated. No one wants to be ignored when they come into a business. It's the same with being helped. If I can't find assistance when I need it then I leave the store and go else where. You need to feel like your business is welcome.
Devin K. 98 in response to Jenn B. 98
ReplyDeleteI agree with this. I always return to businesses that make me feel welcomes and when you are in a fun atmosphere you will definitely want to return for sure.
TroyH98
ReplyDeleteA greeting gives you the sense that you are vauled in their store or resturant. It actually makes you want to spend more also. A personal touch always makes you feel welcomed. i love the concept of the greeter, sometimes maybe it's not always about the almighty dollar, it's about a smile to perk up your day.
TroyH98 responding to Deidre W. 97 I agree, it should be done with some personal feeling. Otherwise, it doesn't make you feel like shopping or eating at place. The job, or any job should be done at the best of that persons ability, pride comes to mind. Great comments.
ReplyDeleteMeredith P. 98
ReplyDeleteI personally like being greeted at the door. It's nice to have someone say hi when you walk in. People need to learn to be more friendly to one another instead of so consumed in their own life they forget about the people around them. And in such a mega chain it establishes a personally connection. Makes you feel that even though it's a chain the people that work there still care about the people within their community.
maureenG62(online) i like to be acknowledged when I enter a business. I feel it gives you a chance to ask a question or get directions with out having to waste time looking for some one.
ReplyDeletemaureenG62 (online) I like being acknowledged at a business when you first walk in. this gives you a chance to ask a question or get directions to a department with out having to look around for some one to help you.
ReplyDeleteMeredith P. 98 in response to Troy H. 98
ReplyDeleteI completely agree. People say hi does make you want to smiley. And it's definable true that people who seem to be having a better day spend more money at stores.
Fese E01 in response to Diana c98
ReplyDeleteI agree with you, greeting a customer at the door is a good practice, and a way to aknowledge people who want your business. Personally I want to be greeted, it makes me feel welcome and wanted, unlike some other stores where when I walk in no one says anything...alsmost like they are upset that they have to help you. Moes is kind of over the top, imagine eating there and if several people walk in during your stay there it would be a little annoying to hear loud greetings over and over.
Fese E01
ReplyDeleteSaying hi to customers as they walk in to a place of service/store is a great way to make the customer feel welcome, and aknowledged. Also, it creates a friendly atmosphere and helps the customer feel comfortable if they had a question or need for extra help, they could approach the staff memebers.
Joseph C 96
ReplyDeleteI feel that customer greeters at retail and resturant chains is still a good thing. It gives the customer a sense of existence with be pressured to buy something like at some electronic stores that i know of.
Antonio C. 96 (online)
DeleteI agree with you 100%. Whether it's anywhere you work, have a that sense of being present will make you want to go back or not. And that's why bosses make their employees do certain greetings
Joseph C 96 in response to Fese E01
ReplyDeleteI agree with you a freidnly welcome wuill brighten up someones long hard day and will make them more comfortable while shopping.
Antonio C. 96 (online)
ReplyDeleteIt's a good practice because working at a couple retail stores myself for a few years I had to do some certain greetings when customers came in. We did that because it gave the customer that sense of being welcomed and how much we appreciate their service to us and what we can do for them. Some customers liked it other hated it. But it's what we had to do and follow to keep our job. If I go a retail store today and get a greeting i will say thank you very much, and make sure they enjoy their job, since I was once in their shoes.
Brian C 92
ReplyDeleteI think it's a good idea for stores to have greeters because it lets people know that they're welcome when they walk in. Larger stores like walmart or home depot greet them at the door, allow them to shop freely without bothering them, then say goodbye when they leave. This let's customers feel comfortable while shopping without feeling nagged by employees. I think it's important in smaller companies for the employee to promptly greet their customers and offer assistance as needed.
Dashuna L 44
ReplyDeleteIt allows the customer to feel welcomed, feel invited and feel like the they are wanted in the store. I've worked at stores where we must greet customers with a "Hello", and a smile. I did not mind it. It also opens room for the customer to ask questions
Brian D. Hulsey, Chattahoochee Tech, Sociology.
ReplyDeleteI don't think this is really a good or a bad thing except that, employees may feel as though it is redundant. Therefore, employees may not greet every customer with the same amount of enthusiasm, or may not greet all of the customers who walk in at all. greating some but not all customers enthusiastically may make some feel discriminated against. It does seam a little over the top since the employees are already required to serve every customer with kindness and respect.
Steven Thomas 53 night class 6-7:15 TR
ReplyDeleteI think it's nice when some greets you at the door, it makes you feel welcome. In some restaurants like RuSans the whole staff yells out a greeting. You kinda get scared at first but then get it, that the whole restaurant wasnt yelling at you but was greeting you. And that was unique and something that you would remember.
Carolyn.W
ReplyDeleteI like being greeted when I walk in a store. The Moe's is kinda over the top but still nice that someone acknowledges your presents. We greeted customers when I worked in retail and it makes the customer feel more welcome. Customer service is kinda lacking now, its like no one wants to be there working and deal with customers face to face. I work for a medical answering service now and I speak to everyone in a nice cheerful voice like i have a smile on my face even when they are being a big pain and hard to handle. So I still try to keep up good customer service over the phone because I dont want to speak with someone who sounds bored and dull. So I think it is a good practice to greet customers.
Henry B. 1101
ReplyDeleteGreeting customers as they walk into an establishment is a great practice to follow. Who doesn't want to feel welcomed when walking in to shop or to have dinner? I love it! It creates a more friendly atmosphere and comfortable zone in the establishment. People knowing the employees of the store or restaurant are friendly, lets people know that the employees are there to assist you for whatever possible need you may have. It makes the experience so much more lively. I would never want the greetings from the employees to stop. I always love greeting them back. :)
Sean O'Neill
ReplyDeleteGreetings are a good thing for a company because it is the first thing a customer hears when entering the establishment. This is important because it gives them something to draw back on when reflecting on their visit and raises the chance they will return for more visits to spend money.
I agree, advertising your business is always good for PR.
DeleteTemi O.98
ReplyDeleteI feel that personal greetings at retail stores and restaurants are a good practice.It creates a more friendly atmosphere and comfortable zone in the establishment. Attitude is contagious. If I walk into a place with great energy, chance are, I'll be in a good mood. I speak for all customers when I say we feel more uplifted when we are greeted at the door. And I am sure everyone would like to shop in an environment that has a good vibe. It also has people leaving the store feeling more compassionate about the rest of their day.
Queena GA. 96
ReplyDeleteI believe having a greeter in any establishment make the customers feel welcome. I think it is a good practice for any place thats providing some type of service.
I work at walgreens and recently its been a new request for us to greet our customers with a "hi welcome to walgreens", when comming and a gentle "be well" when leaving. These greetings make ever customer feel welcome. But the only problem I have with it is by saying this to every customer it erases the concept of making every customer feel like a individual. To me that is a very important concept and something that should not be over looked when selling anything to someone who you would like to call a "customer".
ReplyDeleteBecca jobe t/r 6:00
ReplyDeletei love the greeters at walmart! i have never had a bad experience with any of them and i think it is essential because it truly is welcoming, i mean dont get me wrong walmart is welcoming anyway i mean you see all kinds among that place, but still..those people are just as important to me, as any cashier, id much rather have someone asking me how my day has been and asking me if i require a shopping cart rather than some asshole yelling in my ear welcoming me to moes, i find it annoying.
Courtney P 92 in response to Becca jobe t/r 6:00
DeleteI agree. While I like being greeted, getting yelled at by a bunch of well-meaning employees as soon as I walk in the door sort of freaks me out.
Mark (40892)
ReplyDeleteI believe a greeting to be warm and welcoming. It shows appreciation for your business. Not only does it show apprciation it also is just a friendly greeting like waving to the guy that lives across from you even though you don't know him very well. Now, I find it very annoying when a crowd of employees yell at me when I crest a door opening. A friendly greeting and a handshake goes a long way, yelling at me "welcome to (fill in the blank)" only proves to annoy more often than it invites.
I think it helps to remind us that we're dealing with other people when we walk through the doors. For some reason, people sometimes forget that the employees are human beings, and just treat them like robots almost, expecting them to do as they're told and like they aren't fazed when they use a harsh tone or are impatient. I wonder what caused this.
ReplyDeleteCourtney P 92
ReplyDeleteI've heard that when a customer is greeted at the door with eye contact and a smile, they're less likely to steal. In this sense, I'm surprised that Wal*Mart is getting rid of their greeters. It also seemed like a nice little job for people who otherwise have trouble getting work, such as the elderly. At any rate, I prefer to be greeted - it lets me know that the employees know I'm there.
Molly K 98
ReplyDeleteI worked for Walmart and most people to like having a nice smile and greeting from someone, however some find it highly annoying. I personally like being greeted as I walk through the door it makes me feel welcome and more likely to return to that store.
Molly K in response to Grant Ereddia
ReplyDeleteWorking in retail people do forget that the employees are people to, that we have families and feelings. I once got yelled at because we closed christmas ( the one full day a year walmart closes)!!!
kemi o.98 Everyone loves to be greeted that is a way that the establishment is showing appreciation for your time and money and also letting you know that they recognize you and value you.
ReplyDeleteWell for me working at a retail store i say that having a greeter can come in handy in more ways then one. They can great the customer and make them feel welcomed, and make sure that the customer is not trying to steal an item on the way out of a store.. I work at Kroger Co. and we do not have a greeter or someone that checks if you stole something from us, this in my opinion makes us lose more money because of criminals taking all of our more expensive products.
ReplyDelete